Communication Policy

Last updated: February 15, 2026

This Communication Policy describes how Cylio LLC ("Cylio") communicates with clients, prospective clients, and website visitors.

Types of Communications

You may receive the following types of communications from Cylio:

  • Transactional: Messages related to active projects, invoices, deliverables, account activity, and service updates
  • Support: Responses to your inquiries, support tickets, or feedback
  • Informational: Occasional updates about our services, company news, or relevant industry information

Communication Channels

We primarily communicate via:

  • Email: Our primary communication channel for all business correspondence
  • Phone: For scheduled calls, urgent project matters, or at the client's request

Frequency

Transactional and support communications are sent as needed based on project activity and your inquiries. Informational communications, if any, are sent infrequently and only when relevant.

Opt-Out

You may opt out of informational communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Emailing support@cylio.io with the subject line "Unsubscribe"

Please note that transactional and support communications related to active projects or account activity cannot be opted out of while the engagement is active, as they are necessary for service delivery.

Do Not Contact

If you wish to cease all non-essential communications from Cylio, please contact us at support@cylio.io and we will honor your request promptly.

Related Policies

Please also review our Privacy Policy and Privacy Rights & Data Requests page.

Contact Us

If you have questions about this policy, please contact us: