Complaint Resolution

Last updated: February 15, 2026

Cylio LLC ("Cylio") is committed to addressing client concerns and complaints promptly and fairly. This policy outlines our process for receiving, investigating, and resolving complaints.

How to File a Complaint

If you are dissatisfied with any aspect of our services, please contact us with the details of your complaint:

  • Email: support@cylio.io (subject line: "Formal Complaint")
  • Mail: Cylio LLC, 1910 Thomes Ave, Cheyenne, WY 82001

Information to Include

To help us investigate and resolve your complaint efficiently, please include:

  • Your name and contact information
  • A description of the issue or concern
  • Relevant dates, project details, or reference numbers
  • The resolution you are seeking
  • Any supporting documentation

Acknowledgment

We will acknowledge receipt of your complaint within two (2) business days.

Investigation

Cylio will review the complaint, gather relevant information, and investigate the matter. We may contact you for additional details during the investigation.

Resolution Timeframes

We aim to provide a written response with our findings and proposed resolution within ten (10) business days of receiving your complaint. Complex matters may require additional time, in which case we will keep you informed of our progress.

Escalation

If you are not satisfied with the initial resolution, you may request a review by a senior member of our team by responding to our resolution with a request for escalation. We will complete the escalation review within an additional ten (10) business days.

Record Keeping

Cylio maintains records of all complaints and their resolutions to improve our services and ensure consistent handling of concerns.

Related Policies

Please also review our Support Policy and Contact Us page.

Contact Us

If you have questions about this policy, please contact us: